Nordic People Analytics Summit — Last week, a significant event took place, not only for HR and People Analytics practitioners but also for establishing HR as a strategic part in the data-driven business. We already see that HR is progressively going through a transformation from an intuitive and gut-based department to an empowered and intelligent function that can be a true partner of the CEO.
And during these times of uncertainty and disruption, Human Resources has gained a central and decisive say in the corporate rooms for managing the pandemic crises and forging working procedures in the economy reboot. In this regards, HR and people analytics is a powerful tool in the hands of CHROs and Heads of HR analytics in their mission to keep people safe while maintaining productivity and work morale in these intensely stressful times.
Luke Whelan, Head of Analytics at Talivest gave a talk at the Nordic People Analytics Summit in Stockholm last year on a machine learning solution he built that helped a call centre to reduce its employee turnover by 30% within six months. And this is his story of how it happened.
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