When your business is serving customers in 6000 cities, in 64 countries and millions of riders, you have to make sure you live and breath customer satisfaction. Uber, the global tech leader in ride-sharing, can teach us a thing or two with how they manage to keep all their riders and drivers happy.
Machine learning has a proven track record of advancing our lives, whether it is automating tasks and processes, gaining valuable insights out of massive quantities of data and enabling us to take the most effective data-driven actions. But machine learning and IoT also play a crucial role in saving lives from train accidents.
The decade of data and AI industrialisation holds great potential for organisations to see the full value of their data and AI investments. However, without a proper plan for adoption, firms can experience the detrimental consequences of resource and funding misallocation, warns Ashley Cline, VP of Sales at Cloud Interactive.
Adam McKinnon, Advanced People Analytics Practitioner at Merck KGaA, a German multinational pharmaceutical, chemical and life sciences company, demonstrated a case study involving a practical approach with text analytics for facilitating job rotation within the organisation at the Nordic People Analytics Summit 2019.
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