To know if you have succeeded in your digital transformation initiatives to make your organisation AI and data-driven, Amer Mohammed who was at the moment Head of Digital innovations at Stena Line, suggested looking back to what the purpose of digitalisation is while presenting Stena Line’s voyage towards becoming a digitised shipping company.
When your business is serving customers in 6000 cities, in 64 countries and millions of riders, you have to make sure you live and breath customer satisfaction. Uber, the global tech leader in ride-sharing, can teach us a thing or two with how they manage to keep all their riders and drivers happy.
Iiris Lahti, former Development Director – Data Utilization at Sanoma Media Finland will introducing the learnings and best practices of how to utilize data and machine learning in designing digital media services, content, marketing and better customer experiences.
In today’s digitalisation-powered and data-driven, speed-of-light changing world, customers have become more demanding than ever. And companies are looking for solutions to place customers in the centre of their business and know them like the back of their hand. This is where customer-centric data science finds its place – as a strategy for improving, personalising customer experiences with data science and considering business from a point of view of individual customers.
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